Success Stories: Mercy Health System

Challenge

Mercy Health System of Southeastern Pennsylvania, a member of Catholic Health East, needed to strengthen the CDM Compliance team supporting six (6) acute care facilities. An experienced medical auditing professional was sought to monitor compliance, identify opportunities for revenue enhancement, and assist in the ongoing initiative to reorganize the CDM Compliance function under the Chief Compliance Officer. Traditional recruitment methods failed to produce qualified candidates over an extended period. The unique criteria for this important role included in depth clinical knowledge and understanding of compliance, as well as strong interpersonal skills to effectively achieve results across multiple institutions and stakeholders within the System.

Search Strategy

Management Pathways was engaged to conduct the search and developed a highly focused strategy within the regional health care market. Fresh candidate research resulted in the identification of several target candidates, who were contacted by the MP search team’s principal consultant. Participation was fostered among referral sources to enhance the candidate pipeline. Personal interviews revealed an unusually wide range of clinical experience, backgrounds, compensation requirements, and communication skills. Two high caliber candidates were presented to the client for interviews, with the first referral being made within two (2) weeks from the start of the search.

Outcome

An exceptional candidate was hired as Compliance Manager, bringing over fifteen years of experience from a teaching hospital, and background as a founder and board member of professional associations organized to advance education within medical auditing. The addition of the Compliance Manager enabled a successful transition and reorganization of the CDM Compliance team.

Client Remarks

We, at Mercy, were not only satisfied with the outcome, but feel that the fees we paid to Management Pathways were an investment. The traditional search methods failed to produce a single viable candidate over a 10-month period. John Kiernan at Management Pathways presented two extraordinary candidates within 2 weeks of our engagement. We have been thrilled with the end result.

 

Doug Smith
Vice President, Patient Financial Services,
Mercy Health System


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